Your Data Protection Is Our Commitment

This privacy policy applies to all users of the bagla platform. When you visit the bagla website, open an account, make a deposit, or use any of our services, you are considered to have accepted the terms of this policy.

bagla believes that the protection of personal information is a fundamental right. That is why we take the utmost care at every step — from collecting your information to storing and using it. This policy works alongside our Terms and Conditions and both should be read together.

This policy applies only to bagla's own services. bagla is not responsible for the privacy policies of third-party websites or services.

bagla may collect the following types of information:

2.1 Information You Provide Directly

When you register an account or use our services, the information collected directly from you includes:

• Full name, date of birth, and national identity details (for age verification — users must be 21 or older to use the service)
• Mobile number and email address
• Details of your preferred payment method (bKash, Nagad, Rocket, or bank transfer)
• Login credentials (username and encrypted password)
• Any messages or documents you voluntarily provide when contacting us

2.2 Automatically Collected Information

When you use the platform, certain information is recorded automatically:

• IP address and device type (mobile, desktop)
• Browser version and operating system
• Time of site access, duration of visit, and pages viewed
• Cookie and session data (see Section 8 for details)
• Betting and transaction history

2.3 Information Received from Third Parties

For payment verification purposes, relevant transaction information may be received from payment service providers such as bKash, Nagad, or Rocket. This information is used solely to ensure financial security.

bagla uses the collected information for the following purposes:

• Opening, managing, and securing accounts
• Processing deposits and withdrawals and maintaining transaction records
• Preventing fraud, irregularities, and unauthorised access
• Verifying age (21+) and identity
• Providing customer support via live chat and email
• Improving your experience on the platform based on your preferences
• Sending relevant promotional messages with your consent
• Supporting compliance with responsible gaming policies

bagla never sells your information to third parties. To learn more about the platform's security and responsible operations, visit our About Us page.

bagla may disclose information in the following limited circumstances:

4.1 Service Partners

The minimum necessary information may be shared with selected third-party partners for payment processing, technical support, and security services. These partners are required to meet the same strict privacy standards we follow.

4.2 Legal Obligations

It may be necessary to disclose information in response to a court order or a lawful request from a legitimate authority. In such cases, bagla provides only the information that is required.

4.3 Protection of the Platform

Where disclosure is necessary to protect the rights, assets, or safety of the platform or its users, it may be done to a limited extent.

bagla uses SSL (Secure Socket Layer) encryption technology to keep all data transmissions secure. Your password is stored in encrypted form and no bagla staff member can view it directly.

The duration of data retention is determined by the type of service and legal requirements. Even after an account is closed, financial records and transaction data may be retained for a specified period in accordance with applicable law.

However, no party can guarantee 100% security on the internet. As a user, your responsibility is to keep your login details confidential and to contact us immediately if you notice any suspicious activity.

As a bagla user, you have the following rights:

6.1 Right to Access Your Information

You can contact our support team to find out what information bagla holds about you. After verification, we will let you know.

6.2 Right to Correct Your Information

If there is incorrect or incomplete information in your profile, you can request that it be corrected. After identity verification, we will make the correction promptly.

6.3 Right to Withdraw Marketing Consent

If you do not wish to receive promotional messages, you can withdraw your consent at any time by informing the support team. However, important account-related messages may still be sent regardless of consent.

6.4 Right to Close Your Account

If you no longer wish to use the service, you can request that your account be closed. To learn about self-exclusion for responsible gaming reasons, please read our Responsible Gaming Guidelines.

All bagla services are for persons aged 21 or above only. We do not knowingly collect any information from persons under the age of 21. Age is verified at the time of account registration and identity documents may be requested in cases of doubt.

If we learn that information about a minor has been collected by mistake, that account and its data will be deleted immediately.

The bagla website uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device.

8.1 Essential Cookies

These cookies are necessary to keep login sessions active and to maintain security. Without them, the platform will not function properly.

8.2 Analytics Cookies

Analytics cookies are used to understand which pages users visit most and where issues are occurring. This information is collected in aggregate — not at an individual level.

8.3 Cookie Controls

Cookies can be disabled from your browser settings. However, doing so may limit some functionality of the site.

bagla reserves the right to update this privacy policy as needed. For significant changes, a notification may be sent to your registered email or mobile number. Continued use of the platform after changes have been made will be considered acceptance of the updated policy.

It is a good idea to check this page regularly. The "Last Updated" date at the top of the page will tell you when the most recent change was made.

If you have any questions, complaints, or requests to correct information regarding this privacy policy, please contact our support team. We are available in both Bengali and English, seven days a week, 24 hours a day.

You can find answers to common questions in our FAQ section, which covers topics related to accounts, payments, and bonuses.